Job Description

Job Summary

The Salon Assistant is responsible for efficient daily Salon operations and providing sales support. The primary focuses of this position are providing direct assistance to Sales Executives and Salon Management, providing excellent customer service and proper merchandise handling.

Key Responsibilities:

Salon Operations:

• Perform Salon opening / closing procedures and comply with all Security policies.
• Conduct daily inventory counts.
• Ensure vitrines are closed and locked and maintain individual keys.
• Document all movement of merchandise in vitrines and report count changes to the Operations team.
• Ensure all vitrines are clean and merchandised properly, with all merchandise tagged, on correct forms and in working order
• Create beautiful visual merchandise displays by meticulously following Company guidelines.
• Understand repair, transfer, memo and sales processes.
• Develop proper knowledge of jewelry and timepiece collections and how to product search efficiently

Sales Support and Customer Service:

• Greet and receive clients and maintain Sales Executive rotation accordingly
• Escort clients into and throughout the building as needed
• On call at all times to assist Sales Executives with clients
• Engage in pleasant conversation with clients if Sales Executives must step away from a presentation
• Provide refreshments during client appointments
• Respect clients’ privacy and keep all client information confidential
• Honor any reasonable customer service request
• Modeling merchandise
• Transporting merchandise throughout the Salon
• Monitor and track merchandise being shown by the Sales Executives
• Assist with merchandise cleaning and after sales service needs
• Assist with preparing sales related documentation for Sales Executives and Operations team
• Prepare packaging, sales collateral and gift wrapping as needed

Administrative Duties:

• Answer telephone calls, coordinate client telephone requests with Sales Executives, and monitor voicemails
• Maintain and update daily client appointment schedule inclusive of web appointments
• Ensure all Salon offices are organized and stocked with the necessary office supplies, catalogs, forms and stationery and report any deficiencies to the Sales Manager for replenishment
• Liaise with Sales Executives and the Operations team to coordinate client shipments
• Create and update client profiles
• Assist with client related needs and errands
• Maintain advertising and editorial information board
• Maintain client mailing lists
• Take part in special projects as needed

Quality Assurance (QA) and Merchandise Handling:

• Comply with all Retail QA policies and procedures relating to merchandise handling, stock maintenance and reporting
• Report all QA concerns to the Operations team accurately and in a timely manner

Job Qualifications :

• Ability to multitask in a fast-paced environment and prioritize effectively
• Detail orientation is a must
• Jewelry/Watch experience preferred
• Excellent written, listening and oral communication skills
• Strong analytical, organizational and creative problem-solving skills
• Bachelor’s degree preferred
• Proficiency in Microsoft Office
• Strong service orientation and client centric mentality
• Ability to work independently and in a group
• Foreign languages a plus
• Graduate Gemologist (GG) or Applied Jewelry Professional (AJP) Diploma a plus

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