Job Description

Job Description

Job Description

Responsible for processing all orders for Morin products and services. The Project Coordinator will plan, schedule, implement, and monitor production activities, ensuring contract requirements, product specifications, and deadlines are met. As a key part of the Regional Sales support function, this position requires close coordination with the Regional Sales Manager to ensure our customers receive the highest level of customer service and support that drives and maintains an excellent NPS Score of 50 or more.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Utilizing a proactive approach, work in tandem with the Regional Sales Managers to exceed customer expectations.

1. Reviews contract specifications, quotes, purchase orders, trims/profile drawings, and other project documents to understand customers’ project requirements.
2. Maintain a professional demeanor with a friendly and pleasant manner in all communications to create strong internal and customer rapport.
3. Work closely with our Technical Department to ensure customers’ technical requirements are met.
4. Schedule project meetings with RSM and Technical team to kick-off any complex project.
5. Update Quotes and Create new Quotes as and when needed to support Regional Sales Manager specifically during their PTO.
6. Collaborates with Marketing, Finance, and other departments as necessary.
7. Enter order details in a timely manner and maintain all project information and documentation for all orders that are processed and tracked in both SAP and Salesforce CRM Platforms.

1. Ensure all documents are accurate for production and prepare Production Paperwork when needed.

1. Identify and accurately provide information needed to Procurement as quickly as possible throughout the process, utilizing the Coil Release Form or requesting to be expedited when necessary.
2. Coordinate with all departments and customers throughout the lifecycle of the project and strive to meet or exceed Customer Expectations.

1. Record customer Complaints / Claims and work with management to improve the overall Customer Experience.

1. Identify requirements for packaging and shipping, including special shipping conditions.

1. Work closely with the RSM to maintain customer name and address database and confirm all contact information is updated and correct in SAP and Salesforce.
2. Monitor backlogs and keep ship dates and customer required dates accurate.
3. Enter Custom Sample Requests into SAP and follows up to ensure shipment occurs in a timely manner.
4. Follow the Group Code of Conduct and Group Compliance.
5. Follow Compliance requirements per GC IMS 012 Section 2 Roles and Responsibilities

Why Join Us

We manufacture some of the most striking metal panel systems in the country, and pride in craftsmanship is a critical part of our culture. This is an opportunity to join a team that values safety, accountability, operational excellence, and continuous improvement while building products that shape iconic architectural projects across North America.

We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.

Morin by Kingspan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

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